Refund & Exchange Policy

Reporting an Issue

To request a return or exchange, email the details below to our support team:

• Order number
• Customer name
• Description of the issue
• Videos showing the problem

Important: Only requests received by email at support.kidszone@gmail.com will be considered. Requests sent through WhatsApp, Facebook Messenger, Instagram Direct Messages, or other social media channels will not be processed by our Return & Exchange Department. Our social media and customer support chat teams cannot approve, process, or manage these requests.

Return & Exchange Eligibility

A return or exchange may be approved if:

• The item is damaged upon arrival, supported by a parcel-opening video.
• The wrong item was delivered.
• Items are missing from the order.

We deliver new and unused items to our customers. All claims must be submitted within 24 hours of delivery.

Non-Returnable Items

• Bubble liquids
• Swimming pools
• Tents
• Helicopters and drones
• Inflatable items

These products are sensitive to handling and usage and cannot be verified once opened or used.

Condition of Returned Items

If a return or exchange is approved:

• The product must include all original packaging, accessories, and manuals.
• The item must not show misuse, damage, or excessive wear after delivery.

Refunds

Once we receive and inspect the returned item, we will email you about the approval status of your refund. Approved refunds will be processed within 7 working days through:

• Bank transfer
• JazzCash
• Easypaisa, if applicable
• Other approved payment methods

Sale Items

Items purchased on sale, clearance, through promotional offers, or at discounted prices are not eligible for refunds unless the item received is defective or incorrect.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an incorrect item shipped by KidsZone.